Role purpose: The Head of Hospitality sits within the Global Procurement Infrastructure & Real Estate Services (RES) team, under the Global COO (GCOO) function at HSBC. The role is global in nature and supports the evolving future of work through the strategic delivery of hospitality, workplace amenities, and customer/staff experience across HSBC's global estate—including HQs, general offices, premium retail branches, and partner areas. This leader is accountable for shaping and executing HSBC's global hospitality strategy in partnership with strategic Tier-1 suppliers and internal teams. The role reports to the Global Head of Workspace Experience & Operations (WE&O).
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Responsibilities:
* Develop and implement the global hospitality strategy aligned with HSBC's workspace vision and ESG goals. Collaborate with WE&O, workspace strategy, and capital teams to enhance workplace value.
* Ensure high-quality real estate and hospitality services worldwide, including events, dining, meetings, and reception, by partnering with strategic suppliers.
* Manage Tier-1 suppliers, negotiate contracts, enforce SLAs and KPIs, and drive innovation and digital solutions beyond contract terms.
* Oversee compliance with Health & Safety and Food Hygiene standards, conduct audits, and manage risks within HSBC's control framework.
* Manage budgets, including forecasting, cost control, and commercial management for operating and project expenses.
* Lead transformation initiatives through business cases for digital tools and sustainability projects. Engage senior stakeholders and manage communications to improve service delivery.
Requirements:
* Deep expertise in hospitality operations, real estate service design, catering, and workplace experience functions including events.
* Strong knowledge of health and safety regulations, food hygiene compliance, and audit standards.
* Experience in designing and managing performance metrics (SLA/KPIs), service dashboards, and benchmarking frameworks.
* Proficient in digital tools related to guest experience, event scheduling, and workspace management platforms.
* Financial acumen in forecasting, budgeting, P&L ownership, cost control, and commercial modelling.
* Proven ability to manage large-scale contracts and vendor negotiations with Tier-1 hospitality suppliers.
* Experience delivering transformation and innovation in hospitality services, including ESG-aligned initiatives.
* Strong understanding of multi-generational workforce needs, amenity trends, and employee value propositions.
The role is based in Birmingham, with a hybrid working model.
At HSBC, we value diverse perspectives and are committed to creating inclusive workplaces. If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk: Email: # : +44 207 832 #
#J-18808-Ljbffr