Requirements
* Full UK driving licence required for driving a 3.5 tonne van to deliver and collect customer orders
* Full‑time role working Monday‑Friday 7:30‑17:00, with requirement of working every other Saturday 08:00‑12:00
Responsibilities
* Deliver day‑to‑day tool hire activities, deploying resources to ensure efficient, effective and safe operations
* Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through proactive cross‑selling
* Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high‑quality customer experience
* Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures
* Support branch colleagues in building knowledge and competence in tool hire product
* Ensure tool hire standards are always maintained
* Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
Qualifications
* Supervision – Effective supervision of the branch tool hire team in support of the Branch Manager
* Sales – Effective contribution to tool hire growth and profitability vs target by actively cross‑selling and upselling to customers
* Enthusiasm – Radiate positivity and possess an unyielding passion for the merchant world
* Decency – Embody honesty and integrity, contributing to a workplace built on respect and ethics
* Team Spirit – Thrive in collaborative settings, believing that together we can achieve greatness
* Pride – Take pride in your work and are dedicated to producing top‑notch results
Benefits
* Competitive Basic Salary
* Performance‑Related Bonus
* 34 days holiday per year
* Retirement Savings Plan (Pension) – with Legal & General
* Life Assurance: lump‑sum death benefit of 2× basic salary, increased to 4× if 4% of pensionable earnings contributed
* Work Perks – platform for discounts via Reward Gateway
* Aviva Digicare+ Workplace App (digital GP, second medical opinions, mental health consultation, bereavement service, nutrition consultation)
* Voluntary company benefits: Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Refer a Friend scheme
* Wellbeing Centre via Work Perks
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