About the Role
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount. First‑class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world we must be nimble and adapt to change and evolution. The Sales Associate plays a key role in achieving these high standards.
Responsibilities
* Ensuring high levels of customer satisfaction through excellent service
* First point of contact for authorizing discounts and resolving customer queries
* Being a brand ambassador, demonstrating in-depth product knowledge
* Building and maintaining professional relationships with our customers
* Outfit building for customers and making further product recommendations
* Assisting customers by assessing their needs and providing information on product features
* Driving store KPIs and suggesting ways to improve
* Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner
Qualifications
* Previous track record within hospitality or retail and ability to connect with consumers
* Effective communicator who collaborates to win
* Inspires trust and celebrates the contributions and achievements of others
* Adapts quickly to changing circumstances
* Acts with purpose, showing a clear presence on the shop floor
* Takes ownership and makes informed decisions to find in‑store solutions
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
#J-18808-Ljbffr