We are looking for a highly motivated and experienced Medical Receptionist to join our Practice, to ensure that the reception area runs smoothly and efficiently. Providing a high level of service to patients, doctors, nurses and other members of the practice.
This vacancy is a part time post. For further information contact Joanna Morton.
Main duties of the job
Management of medical records
Administrative Duties
Knowledge of EMIS Web desired but not essential, full training will be given.
About us
Houghton Medical Group is a long established GP Practice based in Houghton le Spring. We have 6 GP Partners and a full compliment of Admin and Nursing staff. We also have very close working links with other Practices in our PCN.
We are keen to recruit an additional member to our team, who can support us in providing an excellent standard of care to our patients.
Job responsibilities
JOB TITLE
RESPONSIBLE TO
PracticeManager
JOBPURPOSE
To ensure that the reception area runs smoothly and efficiently, providing a highlevel of service to patients, doctors, nurses and other members of the practice team.
Greet and direct patients and other visitors
Use of appointment system and monitoringflow of patients into consulting and treatment rooms, informing patients of anydelays
Ensure that the patients without appointments but who needurgent consultation are seen in an appropriate manner liaising with the GPwhere necessary and signposting appropriately
Deal with general enquiries and complaints
Respond to needs of the clinical team
Register new patients and those seeking temporary cover, ensuringprocedures are completed
Advise patients of relevant charges for non NHS services andaccept payment
Enter requests for home visits onto the computer systemincluding all relevant information and where necessary refer to the GP
Ensure that all requests for prescriptions are actioned thesame day in line with practice protocols
Action requests for ambulance transportation
Give out test results in accordance with GP instructions
Ensure computer tasks are actioned on a daily basis
Ensure personal and practice emails are actioned on a dailybasis
Ensure smooth running of the following days clinics bychecking blood requests etc
At the end of the shift ensure any outstanding queries arehanded over as necessary
Telephone Duties
Receive and make calls as required
Divert calls and take messages asappropriate
Signpost patients to the mostappropriate service for their needs
Total familiarity with the telephonesystem
Management of appointment system
Ensure total familiarity with allappointment systems and clinics
Book appointments and reviews ensuring sufficientinformation is recorded to retrieve the correct patient record
Monitor effectiveness of the system and report any problems
Management of medical records
Ensure correspondence, reports, resultsetc are filed correctly into the electronic patient record
Tagging of new patient records asrequired
Entry of patient data onto the computersystem
Deal with incoming mail from outsideorganisations and scan / attach to the patient record
Computer System
To be familiar with all aspects of thecomputer system keeping up to date with new tasks and developments
Familiarity with other IT systems suchas Surgery Connect, AccuRx and E Consult
Promote use of the NHS App and supportpatients with set up if required
Adhere to practice security andconfidentiality policies at all times
General
When required, open up reception at thestart of day and make all necessary preparation to receive patients
Lock up reception at the end of day,ensuring practice area is totally secured
Observe health and safety guidelines atall times
General housekeeping - ensure reception, tea room and waitingareas are kept tidy
Any other reasonable duties asrequested by the Practice Manager
Person Specification
Qualifications
* Good standard of general education
* Mathematics grade 4 or above
* English grammar not included but grade 4 or above
* Medical terminology training
* NVQII in Customer Service or equivalent
* IT Qualification
Experience
* Experience of working with the general public
* Experience of reception / admin work
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time management and the ability to work to deadlines
* Interpersonal skills
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self motivated
* Flexibility
* Confidentiality
* Experience of working within General Practice
* Knowledge of EMIS clinical system
* Knowledge of clinical coding and summarising
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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