Job Overview
We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a keen attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment. Experience in the hospitality industry is preferred, as you will be responsible for managing guest check-ins and check-outs, handling inquiries, and providing information about hotel services.
Duties
* Greet guests warmly upon arrival and assist with check-in and check-out procedures.
* Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and reservations.
* Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
* Manage booking systems efficiently, ensuring accurate record-keeping of guest information.
* Handle guest complaints or concerns with professionalism and empathy, striving for resolution.
* Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
* Maintain a clean and organised reception area to create a positive first impression.
Skills
* Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele.
* Strong phone etiquette skills to communicate effectively with guests over the phone.
* Previous hotel experience is an advantage, providing familiarity with hospitality operations.
* Excellent guest service skills, demonstrating a commitment to providing an outstanding experience for all visitors.
* A background in hospitality is beneficial, showcasing an understanding of industry standards and practices.
* Strong organisational skills with the ability to multitask effectively in a busy environment. Join our team as a Hotel Receptionist and contribute to creating memorable experiences for our guests
Job Types: Full-time, Part-time
Pay: Up to £12.41 per hour
Expected hours: 32 – 40 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site gym
* On-site parking
Work Location: In person