Job Title: Senior Cloud Support Analyst Location: Remote (UK-based, occasional travel for team or client meetings)
A leading UK IT services provider is seeking a Senior Cloud Support Analyst to join their expanding Cloud Services team. This is a remote-based role combining advanced 3rd line technical support, cloud service optimisation, and project delivery across a varied customer portfolio.
Youll act as a senior escalation point for complex Azure environments, contribute to customer cloud projects, and help drive continual service improvement initiatives. Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services.
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation.
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency.
Develop and maintain automation scripts using PowerShell, Python, or Shell.
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices.
Participate in an on-call or shift-based support model when required.
Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment.
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures.
Strong scripting and automation skills (PowerShell, Python, or Shell).
Familiarity with ITSM processes (ITIL certification desirable).
This is a senior, remote position offering the chance to work on complex and evolving Azure environments while shaping the future of managed cloud services. Youll gain exposure to high-level project work, automation initiatives, and cutting-edge cloud technologies.
The company offers a supportive, growth-oriented culture with opportunities to progress into cloud consultancy, architecture, or leadership roles. Youll benefit from funded certifications, professional development programmes, and genuine career advancement.
Remote-first role, with occasional travel to York or client sites for collaboration, project work, or key meetings.