Manage and prioritise a caseload, in accordance with the health and wellbeing needs of the local PCN population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN. Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching. Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare, empowering them to manage their own health and wellbeing and live independently through - coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives.
providing interventions such as self-management education and peer support. supporting patients to establish and attain goals that are important to the patient, supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses. Work in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing, and increasing patient motivation to self-manage and adopt healthy behaviours. Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and well-being and subsequently supporting them in shared decision-making conversations.
Utilise health coaching skills to support to develop the knowledge, skills, and confidence of the patient to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers. Explore and support patient access to a personal health budget, where appropriate, for their care and support. Primary Duties and Areas of Responsibility Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multi-disciplinary teams to holistically support patients wider health and well-being, public health, and contribute to the reduction of local health inequalities. Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input; and raise awareness within the PCN of shared decision-making and decision support tools.
The PCN will ensure the Health and Wellbeing Coach can discuss patient related concerns and be supported to follow appropriate safeguarding procedures e.g. abuse, domestic violence and support with mental health, with a relevant person within the PCN.