Oxford-based Hire Assistant role within a stable plant hire business offering strong pay, training, long-term security, and friendly working environment.
The company:
Our client are a well-established and growing plant and tool hire business with a strong reputation for reliability, customer service, and employee retention. This Hire Assistant opportunity offers long-term stability within a supportive depot environment, where teamwork, professionalism, and customer focus are genuinely valued.
Key Benefits of the Hire Assistant Role:
1. Salary of £28,000 to £35,000 per annum, dependent on experience
2. 22 days holiday plus bank holidays
3. Company pension scheme
4. Uniform provided
5. Free on-site parking
6. Structured training on systems, equipment, and customer service
7. Stable, long-term role within a growing plant and tool hire business
About the Role
As a Hire Assistant, you will be the first point of contact at the hire counter and over the phone, ensuring customers receive a professional and efficient service at all times. You will process hire transactions accurately, support outbound sales activity, and help maintain high fleet availability.
Key responsibilities include:
8. Serving customers at the counter and via telephone
9. Processing hires, off-hires, extensions, and returns
10. Proactively contacting existing and prospective customers to generate hire business
11. Upselling equipment, accessories, consumables, and extended hire periods
12. Creating and managing hire contracts with accurate pricing and terms
13. Taking card payments, deposits, and processing refunds
14. Checking returned equipment for damage and recording issues accurately
15. Liaising with workshop staff and external repairers to minimise downtime
16. Supporting depot operations, including manual handling when required
17. Following all health and safety procedures and providing basic safety guidance
Hours:
40 hours per week, Monday to Friday, rotating shifts of 7:00am–3:00pm and 9:00am–5:30pm
One in three Saturdays: 7:30am–3:00pm
About You – Hire Assistant
To succeed in this role, you will be a confident communicator with strong customer service and sales awareness. You will be reliable, punctual, and comfortable working in a fast-paced depot environment.
You will ideally have:
18. A full United Kingdom driving licence (manual and automatic)
19. Good physical fitness for manual handling tasks
20. Strong attention to detail and administration skills
21. Confidence using computer systems
22. A professional and friendly approach to customers
Experience within plant hire, tool hire, builders’ merchants, or outbound sales is beneficial but not essential, as full training will be provided.
To be successful in this role, you may have worked as a:
Hire Assistant, Trade Counter Assistant, Plant Hire Assistant, Tool Hire Assistant, Hire Desk Assistant, Rental Assistant, Plant Hire Administrator, Tool Hire Counter Staff, Hire Desk Coordinator, Plant Hire Customer Service Advisor, Equipment Hire Assistant from a construction/merchant/hire or related background.
Next Steps
If you are looking for a secure Hire Assistant position within a stable, growing business and a friendly working environment, we would love to hear from you. Apply today to take the next step in your plant hire career.