Job Description
Ready to take the next step in your IT leadership career?
Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression.
This is your chance to lead a talented 3rd Line support team, drive service excellence and grow your own skills in a modern, high-energy environment.
The Role
As Service Desk Team Leader, you will:
Lead daily operations across the Managed Service Desk
Own escalations, SLAs, XLAs & major incidents
Coach & develop 1st–3rd Line engineers
Improve processes, documentation & service quality
Work closely with senior technical teams (Cloud, Network, Security)
Deputise for the Head of Service Desk when needed
Build strong relationships with customers & internal teams
What You Need
MSP experience
Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace)
Confident communicator & natural people leader
Certifications like AZ-104, AZ-305, CCNA/CCNP, VCP, VMCE (bonus, not essential)
What’s on Offer
£45,000–£55,000
Northampton (Hybrid) – 3 days office / up to 2 days home (after probation)
Monday–Friday | 10:30–19:00
Modern office near the M4 + onsite parking
Latest tech kit (iPhone, laptop, monitors, etc.)
Social, fun, supportive culture
Incentives – holidays, vouchers, lunches, spot prizes
️ Subsidised health & medical
25–30 days holiday + bank holidays + optional unpaid leave
Clear progression plan + training + mentorship
If you're a motivated leader who loves developing teams and delivering great service — this one’s worth a look.
Apply now or message me directly and we can set up a confidential call to discuss your next move!