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* Competitive salary up to £32,000 per annum
* Opportunities for professional growth and development
* A supportive and collaborative work environment
* Company benefits package
Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.
Customer Service Team Leader Job Description:
* Understand the full range of products in detail to a high level
* Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
* Hands on approach – deal with invoicing, PODs and delivery booking
* Lead, mentor, and develop a team of Customer Service Administrators
* Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
* Monitor and evaluate team performance, providing regular feedback and conducting performance reviews
* Provide training and development opportunities for team members to enhance their skills and knowledge
* Use of ERP system
Customer Service Team Leader Qualifications:
* Proven experience in a customer service leadership role in a busy environment
* Strong problem-solving abilities with a customer-focused approach
* Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously
* Proficiency in Microsoft Office and experience using an ERP system
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