Exciting Opportunity: Operations Support Officer (OSO) – Flexible Role
We are building a pipeline of applicants to attend our soon to be confirmed Assessment Centre.
Overview
Are you looking for a fulfilling and dynamic role in a diverse environment? Do you have strong interpersonal and customer service skills? Do you want to positively impact the lives of staff, visitors, and residents at HMP Northumberland?
If so, we have an exciting opportunity for you to join our team as an Operations Support Officer (OSO), with a flexible approach to suit your needs. Whether you're seeking full‑time hours, flexible shifts, or a role that fits around school hours, we are happy to accommodate your schedule.
What We Offer
* Salary: £25,582.80 per annum
* Full paid training provided
* Flexible working pattern
* Days and Nights work
Key Responsibilities
As an Operations Support Officer, your key responsibility is to ensure a safe and secure environment for staff, visitors, and residents, treating everyone with dignity, decency, and respect. You’ll help maintain order and promote a culture of security and well‑being.
For a more detailed breakdown of responsibilities, please refer to the attached job description.
The Ideal Candidate
* Strong interpersonal skills
* A proactive approach to equality, inclusion, health, and safety
* The confidence to challenge inappropriate behaviour in a professional manner
* The ability to work independently or as part of a team
* A systematic and proactive approach to tasks
Comprehensive Training Program
Concerned about whether you have the right experience? Don’t worry—we provide full training to equip you with the skills and confidence to excel in this role.
Our four‑week training program will prepare you with everything you need, from learning how to handle conflicts to shadowing experienced colleagues. By the end of the training, you’ll feel ready and capable to handle your daily responsibilities with confidence.
Why Join Us
At Sodexo, our mission is to create a better everyday life for everyone. HMP Northumberland is designed to be a safe, stable, and progressive environment that promotes rehabilitation and personal development.
We offer a range of benefits, including access to onsite gym facilities and a Blue Light Card for discounts. We are committed to diversity and inclusion and encourage applications from underrepresented backgrounds.
About the Company
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. As the global leader in services that improve the quality of life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.
We're all about building a workplace for the future, celebrating diversity, and welcoming applications from candidates from underrepresented backgrounds.
Additional Information
All offers are subject to vetting, which can take around 12 weeks to return.
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