We are seeking a proactive and highly organised individual to support WTW’s Cyber Defence Security Change Management and Assurance team. In this role, you will help manage and enhance security change approval processes, coordinate Cyber Threat Intelligence (CTI) recommendations across Cyber Defence and business teams, and improve visibility of security activities across the organisation. You will work closely with both technical and non-technical stakeholders, supporting multiple request types while ensuring strong communication, timely follow‑through, and effective coordination across global, geographically dispersed teams. A foundational understanding of cybersecurity is important, along with familiarity with security technologies such as firewalls, web and email filtering, and supporting protocols like DNS, SSL/TLS, HTTP, and SMTP. This role is ideal for someone detail-oriented, collaborative, and committed to strengthening cyber awareness and security excellence within the organisation.
The Role:
1. Proactively support and track Security Change Management approval actions to ensure timelines are adhered to and appropriate evidence gathered, including change and security exception requests.
2. Assess and progress technical changes to security services. Prior experience with security solutions (firewalling, web and email filtering, and similar), associated risks (phishing, malware, compromised services), and an understanding of supporting technologies (DNS, SSL/TLS, HTTP, SMTP) would be advantageous.
3. Drive continuous improvements within the Security Change Management process, leveraging ServiceNow and cross-team automation, while ensuring all process documentation remains accurate and up to date.
4. Track and support actions arising from Cyber Threat Intelligence recommendations, ensuring they are completed within agreed timelines and providing regular status updates to leadership.
5. Participate in recurring meetings and engagement sessions to ensure alignment, progress tracking, and effective communication across teams.