Overview
The purpose of Resident Support Assistant is to deliver a varied and proactive person-centred housekeeping, catering, and hospitality service to our care home residents. Using customer service principles and a "one-team" approach the post holders improve the resident/customer experience. 18 hours per week (30 minute unpaid meal break) on the following 2 week Rota: Week 1 Sunday 1 pm to 7:30 pm Monday 1 pm to 7:30 pm Saturday 7:30 am to 2 pm Week 2 Sunday 1 pm to 7:30 pm Monday 1 pm to 7:30 pm Saturday 1 pm to 7:30 pm.
Responsibilities
* Delivery of a holistic, person-centred service to care home residents, identifying hospitality, housekeeping and catering needs and preferences; collaborating with other teams to achieve this.
* Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust policies and procedures.
* Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
* Meet residents\' unique needs and collaborate with colleagues across the care home teams.
* Ensure lounge areas are ready for use as a coffee and bar venue for residents and their visitors, where applicable.
* Thinking Style: Analyses and evaluates given information; adapts style and approach appropriate to situation or task; structures tasks/activities; pre-empts issues and trouble-shoots; refers appropriate decisions to line manager; challenges or suggests new ways of working to promote efficiency.
* Well-being and Values: Aware of cultural and individual differences; demonstrates care and attention; creates a positive impression; understands and responds to the needs of older people and people with dementia; collaborates with residents and relatives to tailor service; responds to or refers health or well-being issues to the team leader/line manager; contributes to maintaining a safe and secure environment by reporting faults, repairs or hazards through appropriate channels.
* Working with others: Works effectively as part of a team; builds relationships of trust with team, residents and their family and friends; potential exposure to challenging, physical or emotional situations.
* Duties must be carried out in compliance with St Monica Trust\'s Equality, Diversity and Inclusion Policy.
* This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
* This post is exempt from the Rehabilitation of Offenders Act 1974 and any criminal conviction, including spent convictions, must be made known at the time of the application.
Communication
* Write notes and messages with numeracy, literacy and verbal skills.
* Communicate with people with differing communication needs.
* Encourage and influence; understand and follow instructions and procedures.
* Strong customer service skills; mixed methods and mediums of communication.
Requirements
* Confident with IT and using standard office programs including Word, Outlook/Email, system folders, etc.
* Understanding of basic food preparation and cleaning techniques.
* An understanding and appreciation of older people in a care setting and the issues that may affect them.
* Knowledge of basic health and safety rules.
* Knowledge of customer service principles.
Desirable
* Level 1 or 2 in Food Hygiene (or equivalent).
* Level 2 in Healthcare Cleaning (or equivalent).
* General level of education (GCSE or equivalent).
* Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc.
* Working experience in a care setting.
* Knowledge of safe moving and handling techniques.
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