Job Description:
We are seeking an experienced FGPP Specialist with strong functional and configuration expertise. The ideal candidate will have hands-on experience with FGPP issue analysis, configuration, and customer-facing support.
Responsibilities:
* Analyze and triage FGPP issues across GUI, database, and trace logs
* Perform hands-on FGPP configuration, including profiles and rules
* Provide deep functional insight into FGPP workflows, processes, and behavior
* Collaborate with customers through technical calls, troubleshooting sessions, and requirement clarifications
* Document findings, resolutions, and configuration changes clearly
Must-Have Skills:
* Strong experience in FGPP issue analysis (triage, trace analysis, DB checks, GUI-level debugging)
* Hands-on FGPP configuration (profiles, rules, parameters)
* Deep functional understanding of FGPP modules
* Proven customer-facing experience with technical and functional discussions
Nice-to-Have Skills:
* Experience with FGPP upgrades or migrations
* Familiarity with Finastra support processes and escalation flows