About the Role
As a Library Experience Co-ordinator, you will:
1. Lead day-to-day service delivery and operational activity
2. Respond positively and promptly to customer feedback and escalated complaints
3. Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
4. Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives
This is a full-time permanent vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required.
About you
We are looking for someone who:
5. Has experience delivering high-quality customer service and strong communication skills
6. Has managed or supervised a team in a customer-facing environment
7. Can identify and resolve day-to-day operational issues effectively
8. Enjoys supporting and developing team members
Further details can be found in the person specification section of the attached Job Description.
We recognise that people may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can contribute, we encourage you to apply.