Overview
Lead the transformation of client delivery through strategic leadership and operational excellence.
We’re looking for a Head of Client Delivery – Business Analysis to join our Client Experience function at FE fundinfo. This is a high-impact leadership role where you’ll oversee the successful delivery of client projects within our Standard portfolio, while also leading and developing our Business Analysis team. You’ll play a key role in shaping how we deliver value to clients, ensuring high-quality onboarding, project execution, and continuous improvement across our global client base.
Responsibilities
Your key responsibilities as a Head of Client Delivery – Business Analysis will include:
* Leading the successful delivery of all client projects and programmes within the Standard portfolio, ensuring quality, timeliness, and cost control.
* Providing leadership and coaching to project teams and collaborating with other departments to enhance the client experience.
* Contributing to pre-sales discussions, advising on implementation approaches, and building reference guides for Standard programmes.
* Managing escalations, leading client communications, and driving issue resolution across departments.
* Overseeing resource scheduling and capacity planning to ensure successful project delivery and prioritisation.
* Line managing and developing the Business Analysis team, continuously improving processes and team capability.
Requirements
You will need the following experience and skills to join us as a Head of Client Delivery – Business Analysis:
* You must have extensive client management and delivery experience in a financial services or software environment, managing high-volume, concurrent projects.
* You will have experience governing a portfolio of projects with a focus on time, cost, and quality to exceed client expectations.
* You should be experienced in leading high-performing, cross-functional teams and motivating individuals to deliver results.
* You will have exceptional stakeholder management skills and the ability to influence at all levels.
* You must be able to contribute strategically to the development of the Client Delivery department and communicate effectively in English.
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!
We offer a collaborative and inclusive work environment based in Woking, where leadership, innovation, and continuous improvement are valued. You’ll be part of a supportive leadership team, with opportunities to shape the future of client delivery and mentor the next generation of business analysts.
Benefits
* 25 days of annual leave with the option to buy an extra 5 days each year.
* Benefit from enhanced paternity, maternity, and shared parental leave.
* Secure your future with our pension scheme.
* Advance your career with sponsored learning and development, including formal qualifications.
* Private medical insurance as employee wellbeing matters
* Stay fit with discounted gym memberships.
* Take advantage of the Bike to Work scheme for eco-friendly commuting.
* Keep your eyes sharp with eye care and flu jab services.
Apply now and we'll aim to get back to you with feedback within 5 working days.
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