Senior Freight Operations Coordinator
Location: Birmingham, Redditch
Salary: £30,000 - £36,000
Job Type: Full Time, Permanent
An established and growing freight forwarding business is seeking an experienced Senior Freight Operations Coordinator to join its operations team. This role would suit a strong all-round operator with a background in sea freight and a hands-on approach to managing complex shipments and key customer relationships.
Job Role:
Manage sea freight import and export shipments end-to-end
Liaise with carriers, overseas agents, hauliers, and internal teams
Handle customs processes, documentation, and clearance coordination
Finalise bookings, review costs, and ensure accurate invoicing
Monitor charges such as demurrage and quay rent and resolve disputes
Produce and check shipping documentation (HBLs / MBLs where required)
Act as an escalation point for operational issues and delays
Support service delivery on key or high-volume accounts
Contribute to process improvements and operational best practice
Job Requirements:
Proven experience in freight forwarding operations (sea freight essential)
Strong understanding of import/export procedures and customs processes
Experience working with carriers and managing operational disruptions
High attention to detail with strong organisational skills
Confident communicator with a customer-focused mindset
Ability to manage multiple shipments and priorities simultaneously
Experience in European road freight is beneficial but not essentialWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy