You’ll most likely focus on shaping and delivering our emerging generative AI journeys within the IVR, helping redefine how customers interact with E.ON Next.This will involve exploring how AI can improve automation, personalise interactions and enhance the overall customer experience.You’ll also contribute more broadly to the evolution of our Contact products, supporting a range of initiatives that improve customer and Energy Specialist experiences.**Here’s a taste of what you’ll be doing:*** Collaborate with product leads, managers, engineers and business partners to identify, refine, and deliver improvements to our Contact products* Build expertise in your focus area and confidently guide product decisions* Translate challenges into well-defined features and actionable solutions* Validate and test new technology with our business teams, ensuring it delivers real value* Use data creatively to measure success, inform prioritisation and tell compelling stories* Conduct research to explore trends, best practices and innovative ideas for our products* Mentor and support more junior colleagues, sharing your experience and insights* Build strong relationships across teams to champion collaboration and alignment* You have **hands-on experience applying AI or machine learning concepts** — ideally in customer experience, contact centres, or conversational/voice applications.* You have significant experience in technology and/or energy sectors* You hold a degree in a relevant field or equivalent experience* You understand tech trends and complex delivery pipelines* You’re adaptable, comfortable with ambiguity and open to feedback* You excel at relationship building and stakeholder management* You’re confident navigating data, performing analysis and defining solutions* You have strong communication, translation and presentation skills* Experience working in or with a Contact Centre is a plus**It would be great if you had:*** A track record of leading complex or business-critical initiatives* Experience coaching or mentoring team members* Passion for discovering insights from both internal and external sources* A proactive approach to learning and innovation* Willingness to travel between E.ON Next hubs as needed* Curiosity for exploring alternative solutions to business challenges**Here’s what else you need to know:*** **Role may close earlier due to high applications.*** Competitive salary* Location – **Nottingham** E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX or Leicester Leicester - Granite House, Watermead Business Park, Syston, LE7 1PF with travel to our other sites when required.* Excellent parental leave allowance.* **Award-Winning Workplace** - We’re proud to be named a **Sunday Times Best Place to Work 2025** and the **Best Place to Work for 16–34-year-olds*** **Outstanding Benefits** - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings* **Flexible & Family-Friendly** - Our industry-leading hybrid and family-friendly policies earned us double recognition at the **Personnel Today Awards 2024**. We’re open to discussing how flexibility can work for you* **Inclusive & Diverse** - We’re the only energy company in the **Inclusive Top 50 UK Employers**. We’re also proud winners of **Best Employer for Women** and **Human Company of the Year**—recognising our inclusive, people-first culture* **Support at Every Stage of Life** - We’re **Fertility Friendly** and **Menopause Friendly** accredited, with inclusive support for everyone* **Accessible & Supportive** - and will make any adjustments needed during the process* **Invested in Your Growth** - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way* For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
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