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Wholesale Service Desk Technical Advisor page is loaded
Wholesale Service Desk Technical Advisor
Apply remote type Hybrid Working locations Snodland, Kent time type Full time posted on Posted Yesterday time left to apply End Date: May 23, 2025 (12 days left to apply) job requisition id JR100296
Summary:
Are you passionate about customer satisfaction?
Do you have excellent problem solving skills?
As Wholesale Service Desk Technical Advisor you will provide excellent customer satisfaction by resolving customer’s problems quickly and accurately in professional manner whilst focusing on reducing complaints and repeat contacts.
Main responsibilities:
* Assess issues with customer water supply to allow work to be prioritised and allocated to the field teams.
* Ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone.
* Help resolve customers contacting us via email or telephone about concerns with their water supply.
* Ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available.
* Once investigations or works has been completed, keep in touch with customers to update them to ensure that a 1/1 service has been provided.
* Use ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers.
* Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
* Attend and contribute to team meetings with team, peers and colleagues.
You'll need:
Skills / Qualifications / Experience
* Achieved GCSE Maths and English at Grade 4/C (or equivalent)
* Be able to communicate positively in an extremely busy working environment
* Make decisions quickly and be able to multitask
* Have strong computer skills and have the ability to flex between a high number of different systems
* Excellent written and verbal communication
* Have a strong customer service focus with a determination to resolve customer issues.
It will be a bonus if you have:
Skills / Qualifications / Experience
* A NVQ qualification Level 2 or above in Customer Service/Business Administration is desirable
* Previous contact centre experience is welcomed but not essential
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
* Excellent Stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
What can you expect from your recruitment?
* To apply for this position, please submit your CV on our career’s website.
* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
£24,810.59
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