Your newpany
You will be joining a customer‑focused organisation operating across multiple service areas,mitted to delivering high‑quality oues and positive experiences for its customers. The organisation places strong emphasis on accessibility, collaboration and continuous service improvement.
Your new role
As a Customer Service Advisor, you will act as the first point of contact for all customer enquiries, delivering an efficient, courteous and solution‑focused service across a wide range of channels. These include telephone, face‑to‑face, email, webchat, online portals and social media.
You will handle a varied portfolio of enquiries covering areas such as repairs, rent and payments, housing allocations, tenancy and estate management, and anti‑social behaviour. A key part of the role is understanding customer needs, managing expectations and taking ownership of enquiries to achieve timely and effective resolutions, ideally at first point of contact.
In addition to front‑line customer service, you will provide administrative support across the business, maintain accurate customer records, work closely with internal teams and external partners, and contribute to outbound campaigns and service improvement projects. Reception cover will also form part of the role during office opening hours.
What you'll need to succeed
To be successful in this role, you will have:
1. Proven experience in a customer service or call‑handling environment
2. Strongmunication and active listening skills
3. The ability to manage a wide range of enquiries with professionalism and empathy
4. A proactive, solution‑focused approach with strong ownership of customer issues
5. Good administrative skills and experience using IT systems and customer management software
6. Excellent attention to detail, particularly when handling customer data
7. The ability to work effectively as part of a collaborative team
8. A willingness to learn, develop and adapt to changing service demands
What you'll get in return
9. Apetitive hourly rate of £
10. Regular performance and development reviews
11. The opportunity to make a meaningful difference to customers’ experiences
12. A role that offers variety, responsibility and long‑term progression potential