CONTENT DESIGNER (Trauma-Informed Content Design)
* Content Designer | GDS | Trauma-Informed Content Design
* Initial contract until the end of the year (maybe March 27)
* Hybrid – 2 days a fortnight in Newcastle
* BPSS Clearance Required
ABOUT THE CLIENT
Our client delivers critical digital services within the UK public sector, focused on improving accessibility, usability, and support outcomes for millions of users. They are seeking an experienced Content Designer to join a collaborative, user-centred team working to GDS standards. This is an excellent opportunity to contribute to meaningful digital transformation projects, including services supporting users interacting with sensitive and trauma-related subject matter.
THE CONTENT DESIGNER ROLE
As a Content Designer, you will play a key role in creating clear, accessible, and user-focused content for government digital services.
You will work closely with user researchers, designers, and developers to understand user needs and translate complex information into simple, effective content that aligns with GOV.UK standards.
A key part of this role will involve designing content for services supporting users in potentially vulnerable or distressing situations. Experience creating trauma-informed content, handling sensitive subject matter, and designing empathetic user journeys will therefore be essential.
You will also contribute to usability testing, content audits, and continuous improvement of digital services, ensuring content is accurate, inclusive, accessible, and easy to navigate.
ESSENTIAL SKILLS
* Proven experience as a Content Designer within a GDS / government environment
* Strong knowledge of the GOV.UK style guide and content design principles
* Experience designing content for trauma-related, sensitive, or vulnerable user journeys
* Experience working with user research and usability testing
* Ability to translate complex information into clear, concise content
* Experience conducting content audits and gap analysis
* Strong stakeholder engagement and influencing skills
* Experience working with CMS or government publishing tools
* Excellent written and verbal communication skills (English and Welsh desirable)
* Understanding of accessibility standards (WCAG 2.2 AA)
* Ability to work collaboratively in Agile teams
TO BE CONSIDERED
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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