About us:
We power journey-led growth for e-commerce brands.
We focus on the entire on-site customer journey, from first click to repeat purchase, aligning every decision to what your customers truly need.
By combining data, UX, marketing and technology, we remove friction, prioritise what matters, and deliver measurable improvements that compound over time. The result is smarter performance - improved conversion without inflated acquisition costs, and deeper loyalty through better experience.
We bring deep accountability, boutique agility and enterprise delivery.
The role:
As Senior Project Manager, you’ll own the delivery of e-commerce projects and high-value client relationships across new builds and retained engagements.
You’ll lead end-to-end delivery across Shopify builds, migrations, integrations, and Growth Services, ensuring everything is delivered on time, on budget, and aligned to client outcomes.
This is a hands-on role. You’ll sit at the centre of execution, driving momentum, aligning teams, and managing detail, while also acting as a trusted advisor to clients.
You’ll also play a key role in improving how we deliver, helping raise standards and make delivery a true competitive advantage.
Key responsibilities:
* Own end-to-end delivery of projects and retainers, from discovery through to launch and optimisation.
* Ensure sprints and resources are structured around clear scope, priorities, and effective execution.
* Build and manage project plans, owning timelines, dependencies, and the critical path.
* Lead launches, ensuring smooth, high-quality go-lives.
* Own commercials including budgets, forecasting, utilisation, and margin.
* Proactively manage risks, blockers, and scope to protect delivery and performance.
* Act as the primary client lead, driving alignment, confidence, and clear communication.
* Lead cross-functional teams, ensuring clear briefs, clean handoffs, and continuously improving delivery standards.
About you:
* Strong delivery mindset - you take ownership and make things happen.
* Commercially aware - you understand how delivery impacts margin and performance.
* Highly organised - you bring clarity and structure to complex projects.
* Confident communicator - able to manage stakeholders and clients effectively.
* Adaptable problem-solver - you turn ambiguity into clear action.
* Strong client empathy - you care about outcomes, not just outputs.
* Solid understanding of Shopify and the wider e-commerce ecosystem.
* Proficiency with tools and software relevant to project management.
What we offer:
* Hybrid Setup: Attendance in Bath/UK wide for client meetings/industry events/pitches as required.
* Pension (matched up to 3%).
* Christmas shut down (3 working days between Boxing Day and New Years Day).
* Annual Birthday leave.
* Mental health leave days (2 per annum).
* Private medical, income protection & life insurance.
* Critical Illness Cover (optional).
* Dental (optional).
* A Range of perks/high street discounts via our benefits partner Zhoosh.
* 23 days holiday + bank holidays.