Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with strong product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain cleanliness and store upkeep.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an excellent opportunity to gain diverse skills and experience.
Who We Are Looking For
1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role, with a passion for hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Ability to demonstrate our values—being a team, continuous improvement, positivity, and a love for gardens.
What We Offer
1. Generous annual leave entitlement, with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from the Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy, our eLearning platform and training programs.
6. A thriving, passionate, diverse culture committed to customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community engagement. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and support a national charity partner. We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.
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