Team Leader Customer Experience
Location:Leeds UK Hybrid work)
Salary :£30,000
Operational Hours:Monday Friday 8am-6pm
As a Service Delivery - Team Lead working hybrid in Leeds UK, you will support one of the worlds leading automotive brands
What Youll Be Doing
Looking for an opportunity to grow your career in the CX industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both company and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
During a Typical Day, Youll
Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes and projects
Manage multiple, complex, ongoing tasks and projects while monitoring abs...