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Overview
Are you motivated by helping people and delivering excellent customer service? You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service. Once you’ve passed your probation period, typically 3 months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work hours within those times. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification.
How you'll make an impact
It’ll be your job to proactively handle your own caseload of uninsured loss recovery claims on our office case management system. You’ll communicate with third parties and insurers on legal liability for road traffic accidents and achieve swift settlement for our clients.
Respond to all written and phone enquiries clearly, courteously, and promptly. Develop relationships with clients by providing a friendly and efficient service. Maintain accurate and up-to-date information on our claims system at all times. Adhere to all regulatory requirements. Consider litigation at the appropriate stage of the claim to avoid delays and act in our client's best interests.
About You
You’re a fast learner and able to make sound decisions quickly. You’ll be able to negotiate and influence people both in writing and over the phone. You’ll be confident using the phone to get updates and resolve disputes. You work well independently and as part of a team. You have attention to detail and can effectively focus on tasks in a fast-paced environment. You take pride and ownership of your work and have a ‘can do’ attitude. Knowledge of the Highway Code would be advantageous.
Compensation and benefits
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. These include:
* Minimum of 25 days holiday, plus bank holidays, with the option to ‘buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, with the option to top-up to 10x
* Income protection, covering up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
* Other benefits such as three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, Critical illness cover, Discounted gym membership, Season ticket loan, Access to a discounted voucher portal, Emergency back-up family care, and more.
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