Freight Forwarder - Witham
£32K- £35K
Benefits:
* 20 days annual leave + Bank Holidays + Extra holidays after 1 year of service
* Company pension scheme
* Performance reviews
* Free parking
* Team nights out
Job Summary
We are a dynamic, family-run freight forwarding company with over 35 years of experience, seeking an experienced Freight Forwarder to join our team in Witham. We are looking for a bright, enthusiastic individual with a minimum of 3 years experience in freight forwarding, particularly with a focus on export operations. The ideal candidate will have a solid understanding of the end-to-end export process, excellent communication skills, and the ability to manage customer relationships and operational tasks accurately and efficiently.
Key Responsibilities
* Manage export shipments from start to finish, ensuring compliance with all country-specific regulations and requirements.
* Serve as the main point of contact for customers, providing exceptional service and timely updates.
* Handle both import and export shipments, ensuring all operational procedures are followed correctly.
* Manage documentation flow accurately and promptly, including customs paperwork and invoicing.
* Arrange bookings for air, sea, and road freight, ensuring transport aligns with client and shipment requirements.
* Support suppliers and customers with queries, resolving issues promptly and professionally.
* Ensure timely billing in accordance with company policy.
* Raise invoices and manage files from start to finish.
* Work independently within the export framework while also contributing to a collaborative team environment.
* Ensure full understanding and correct application of Incoterms, supplier conditions, delivery terms, and purchasing terms.
* Maintain high data accuracy standards in all system inputs and invoicing.
* Proactively manage and resolve customer queries and complaints in line with company policies and service standards.
Requirements
* Proven experience in freight forwarding import and export operations.
* Confidence in managing full shipment lifecycles (air, sea, and road).
* Strong knowledge of freight systems and invoicing tools.
* Excellent communication and interpersonal skills.
* Highly organized with the ability to manage multiple tasks and priorities.
* Comfortable working independently and within a team in a fast-paced environment.
* Strong attention to detail and accuracy in data entry and documentation.
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