Hours: Permanent full‑time position, 36 hours per week, to support branch operating hours.
Location: Bradford branch.
Salary: £25,500 per annum (depending on experience).
Closing Date: Tue, 23 Jun 2026.
About the Role
A Customer Service Consultant will engage in conversations to understand customers' needs, provide information on savings products and services, review circumstances and goals, and deliver a straightforward, helpful service that reflects enthusiasm and professionalism. The role involves supporting customers face‑to‑face, virtually, and via outbound contact to deliver a first‑class service, promote products, resolve problems and provide tailored solutions.
Responsibilities
* Be the first point of contact, warmly welcoming customers in‑branch or over the phone.
* Engage and understand customers by asking insightful questions and uncovering needs.
* Listen carefully and tailor solutions to meet individual circumstances.
* Proactively reach out to customers by phone to discuss needs and support options.
* Maintain accurate records in internal systems, focusing on vulnerable customers.
* Adhere to policies, standards and controls, receiving comprehensive training and coaching.
Qualifications
* Previous experience interacting with customers, in person or over the phone.
* Preferable experience in a bank or building society; contact‑centre experience valued.
* Background in retail, food & beverage, guest services, health/care or similar sectors.
* Demonstrated passion for delivering exceptional service and going above and beyond.
* Ability to work well in a team and maintain a one‑team mindset.
* Strong time‑management and ability to react quickly in a busy environment.
* Willingness and ability to grow, adapt and change while accommodating business needs.
Benefits
* Annual discretionary bonus scheme.
* 25 days standard annual leave + bank holidays.
* Additional leave trading scheme (purchase/sell days).
* Generous employer‑matched pension contributions – up to 10% per annum.
* Employee Assistance Programme and employee discount platform.
* Three paid volunteering days per year.
* Colleague mortgage and savings accounts and discount schemes.
* Commitment to training and development.
* Private medical insurance for all colleagues.
* Salary Sacrifice Scheme for hybrid/electric cars.
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