Part-Time Customer Service Advisor Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT Salary: £14,044.55 commission Contract: Permanent, part-time (21.25 hours per week) Shifts: Various patterns available (includes weekend work) Important Requirements – Please Read Before Applying This is a fully on-site role based in Seaham (SR7 7TT) Remote working is not available You must be able to commit to 2 weeks of full-time training in the office Mandatory Training (Fully Paid) All successful applicants must attend 2 weeks of full-time training on-site: Monday to Friday 9:00am – 5:00pm Applications will only be considered from candidates who can fully commit to this requirement. Start Your Career with ResQ At ResQ, this is more than just a job - it’s your opportunity to grow, build confidence, and develop valuable skills in a supportive environment where you’re genuinely valued. We’re looking for friendly, customer-focused individuals who enjoy helping others, solving problems, and creating positive experiences. Every call matters. Every solution counts. Every day is a chance to succeed. No Experience? No Problem We provide full training, ongoing support, and the tools you need to succeed from day one. What You’ll Be Doing Handling inbound customer service and complaint calls Understanding customer needs and recommending suitable solutions Building rapport and delivering a personalised experience Troubleshooting issues and providing clear, effective resolutions Turning challenging conversations into positive outcomes This role is about delivering great experiences — not just answering calls. What We’re Looking For You’ll be a great fit if you are: A confident communicator with strong listening skills Empathetic, patient, and customer-focused A proactive problem-solver with attention to detail Positive, resilient, and eager to learn Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed — your transferable skills matter. What’s In It For You Fully paid training and ongoing development Commission and performance incentives 28 days holiday (pro rata, including bank holidays) Your birthday off — paid Pension scheme High-street discount hub Supportive, inclusive team culture We are proud to be a Disability Confident employer, committed to fair and inclusive recruitment for all. Apply Today If you’re ready to build confidence, develop new skills, and join a supportive, ambitious team — we’d love to hear from you. https://www.resqcs.co.uk Please only apply if you can attend full-time training on-site and work in the office. Your next opportunity starts here.