Overview
At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
Responsibilities
* Lead and organise self-employed installation teams, coordinating workloads and inspecting works completed, while providing first-class service to ensure installations are completed within agreed timescales and to Anglian's quality standards.
* Deliver an exceptional customer experience, adhering to Anglian standards.
* Monitor installation teams to ensure timely and quality installations.
* Coordinate installation schedules and allocate resources efficiently.
* Conduct on-site inspections to ensure installations meet company standards and customer expectations.
* Support installation teams in developing skills and improving performance.
* Collaborate with sales, customer service, and other departments to ensure seamless installations.
* Handle customer inquiries, issues, and complaints in a professional and timely manner.
* Monitor and report on installation metrics, performance, and KPIs.
What We're Looking For
* Excellent communication and interpersonal skills.
* Previous experience in a similar role within the home improvement or construction industry.
* Knowledge of installation processes and best practices.
* Strong organisational abilities with a keen attention to detail.
* Ability to manage multiple tasks and prioritise effectively.
* Valid driver's license and ability to travel as needed.
Why Join Us?
* Competitive Salary
* Pension
* Company Car
* 31 days holiday, increasing with service, plus have your birthday off
* Paid time off annually to volunteer
* Comprehensive health & wellbeing benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
* Heavily discounted group discount scheme on all products
* Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
* Opportunity to work with a forward-thinking and supportive team.
* Career development and continuous learning opportunities.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Strategic Management Services
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