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Retail Support Assistant
Job ref: 29799 Category: Support Centre Roles
1. Salary Competitive
2. Location Equity House, Irthlingborough Road, Wellingborough,
3. Contract Type Permanent
4. Hours 38
5. Closing Date 30 March, 2026
6. Business Unit Booker Group
7. Share
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Equity House, Irthlingborough Road, Wellingborough, NN8 1LT
About the role
We are looking for a Full Time Retail Support Assistant. This role is Monday – Friday, -, and will operate a hybrid working pattern but will include Wednesdays and Thursdays in our Equity House office. There is also a requirement to attend our High Wycombe office on a Monthly Basis, to enable collaborative working across the wider team.
In this role, you will support the Retail Support Manager in delivering an effective communication service to our Sales Team and wider customer base. You’ll play a key part in shaping how our retail brands communicate, ensuring information is accurate, timely and engaging across multiple channels.
Main Responsibilities
8. Collaborate with the Retail Support Manager to develop and implement a communications strategy across all retail brands.
9. Work closely with the Digital Team to manage and maintain customer facing website content.
10. Partner with the Buying Team to stay informed on upcoming activity and translate this into clear communication.
11. Plan, create and distribute concise store communications that keep our customer base informed about business initiatives and industry developments.
12. Drive store engagement through daily, weekly and seasonal communications across Email, WhatsApp, Web and SMS.
You will need
13. Excellent written and verbal communication skills.
14. Strong computer literacy, particularly in PowerPoint, Excel and Microsoft Teams.
15. Confident using WhatsApp, mobile platforms and online tools.
16. Enthusiastic, proactive and eager to learn.
17. Strong interpersonal skills with the ability to collaborate effectively across teams and levels.
18. Highly organised, able to prioritise workload and meet deadlines in a fast paced environment.
19. Confident decision making and problem solving using your own initiative.
20. Flexible and adaptable to changing workloads and processes.
21. Exceptional attention to detail, including proofreading accuracy.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
22. A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
23. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
24. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
25. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
26. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
27. 50% off health checks at Tesco Pharmacy.
28. Exclusive access to discounted RAC breakdown cover rates
29. An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
30. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
31. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
32. Life Assurance - You are covered for death in service life cover of up to three times annual pay
33. Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
34. A great holiday package