We're looking for a confident and proactive Assistant Store Manager to support the running of our Byfleet store. This is a hands-on leadership role where you'll play a key part in driving store performance, supporting your team and ensuring excellent customer experience every day. You will regularly act as the most senior person on site, so we need someone who's comfortable making decisions, leads by example and takes ownership of store operations when the Store Manager is absent.
Must-Have Experience
* Experience supervising, leading, or managing at least one team member
* Experience being the senior person on shift - for example as a supervisor, team leader, keyholder, or duty manager
* Confidence making day-to-day operational decisions independently
* Experience in a customer-facing environment such as retail, hospitality, leisure, call centres or facilities management
We welcome applicants with transferable leadership experience from any customer facing sector.
What You’ll Be Doing
Guide & Support Your Team
* Lead from the front and work closely alongside your colleagues
* Coach, support and motivate team members to perform at their best
* Provide regular feedback and recognise great performance
* Help build a positive working environment where the team feel supported and engaged
Run the Store
* Take full responsibility for the store when the Store Manager is not present
* Ensure smooth day-to-day operations, including opening/closing, call handling, up selling and admin
* Maintain high standards of cleanliness, safety and security
* Keep accurate records and ensure full compliance with company policies
Drive Store Performance
* Deliver consistently high levels of customer service
* Maintain awareness of competitors and local market activity
* Support the Store Manager in achieving store targets, sales growth and cost control
* Take ownership of financial contribution and performance KPIs
What Success Looks Like
* You confidently run the store in the Manager's absence
* Your team feel supported, motivated and well-led
* Customers consistently receive outstanding service
* The store operates smoothly and efficiently every day
* You show initiative, solve problems quickly, and keep standards high
What We Give Back to You
* Competitive pay, reviewed annually
* Quarterly team bonuses (typically 10-12%, up to 25%)
* 28 days holiday, increasing with service
* An additional day off for your birthday
* Sharesave and pension schemes
* Training and development from day one
* Enhanced family-friendly policies
* Free on-site parking
* Cycle-to-work scheme and gym discounts
* Social events throughout the year
* Vouchers for key life events and long service rewards
* A day off to volunteer
* Access to wellbeing and employee assistance programmes
Find out more about a Store Role
At Big Yellow, people are at the heart of everything we do. We’re a close-knit business where every colleague matters, and we’re proud of the positive, supportive culture we’ve built. Our stores are small, friendly teams where no two days are the same - perfect for people who enjoy variety and responsibility. Your personality is just as important as your experience. If you’re a natural leader with strong people skills, a positive attitude, and the confidence to take the lead, we’d love to hear from you.
Diversity & Inclusion
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