Job Overview
We are seeking a Trainee Helpdesk Analyst to join our IT team.
ROLE OF DEPARTMENT
* Deliver high levels of customer service using effective communication skills.
* Support and develop the firms IT systems so it meets the demands of the firm, enabling us to meet our business goals and objectives
* Setting and Managing expectation levels and contributing to continual improvement of the firms' systems
JOB PURPOSE
* Customer experience optimization and end-user engagement
* Helping to ensure that systems are running smoothly, and users remain productive
KEY RESPONSIBILITIES
* First point of contact for technical issues via ticketing system, phone, email and face to face
* Deliver excellent customer service while communicating with users of varying technical ability
* Provide basic support for hardware and software
* Provide general administration support for the firms system
* Escalate issues to the appropriate levels of support as required
* Develop technical skills in diagnosing and resolving common IT issues
QUALIFICATIONS
Essential
* Enthusiastic and interested in IT
Desirable
* Qualification in IT related discipline
SKILLS AND EXPERIENCE
Essential
* Excellent verbal and written communication skills
* Excellent customer service
* Think logically and systematically
* Full, clean Driver's Licence
Job Type: Full-time
Work Location: In person