Com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.
Role: Service Desk Analyst
Job Type: Permanent
Number of hours: 40 hours per week – full time
Are you looking to take on a role in IT Service Desk and Request Management?
We have an exciting opportunity for you – Service Desk Analyst.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Gain access to endless learning opportunities.
The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with applications, computer systems, and handheld devices to analyze, diagnose, and resolve a wide range of issues ensuring timely and effective resolution.
Provide support on a 24x7x365 rotational shift working basis including nights and weekends.
Act as a single point for all incoming communications, including phone calls, chat, service portals, alerts, and e-mails.
Manage and fulfill service requests such as software installations, access permissions, and hardware/software setup.
Conduct quality analysis where required.
Troubleshoot a wide range of IT issues, including hardware (desktops, laptops, printers, phones) and software/applications.
Strong troubleshooting skills for a range of IT related issues.
ITIL Foundation certification.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. Apply online now.