Motor Claims Handler
Location: Morley, Leeds (1 day WFH flexibility)
Salary: £30,000 - £32,000 per annum
Employment Type: Full-time, Permanent
About the Company
Time Recruitment is proud to partner with a leading insurance brokerage to find a talented Motor Claims Handler to join their dynamic and thriving team in Leeds.
Role Overview
We are seeking a skilled and experienced Motor Claims Handler to manage a diverse caseload of motor claims, with occasional exposure to property and liability. The successful candidate will have a sharp eye for detail, a passion for delivering top-tier service, and a strong understanding of claims processes and systems.
As a Motor Claims Handler, you will be responsible for processing claims efficiently, meeting SLAs and KPIs, maintaining a clear diary system, and liaising with clients, insurers, and internal teams to provide updates and resolve queries. You will also handle complex claims with confidence and professionalism, produce detailed claims reports and management information, attend client meetings, and stay current with ongoing CPD and Acturis system use.
Key Responsibilities
Own and manage a diverse caseload of motor claims, with occasional exposure to property and liability
Ensure claims are processed efficiently, meeting SLAs and KPIs
Maintain a clear diary system to track progress and deadlines
Liaise with clients, insurers, and internal teams to resolve queries and provide updates
Handle complex claims with confidence and professionalism
Produce detailed claims reports and management information (MI)
Attend client meetings and present updates when required
Stay sharp with ongoing CPD and Acturis system use
Requirements
2+ years' experience in claims handling
Solid understanding of motor claims; property and liability experience is a plus
Strong communication and organisational skills
Confident with claims systems and Microsoft Office
Detail-oriented and proactive problem-solver
GCSEs or equivalent qualifications
Benefits
Competitive salary: £30,000 - £32,000
Flexible working: 1 day WFH per week
Casual dress code
Company pension
Free on-site parking