Customer Support & Repairs Technician
Dartford
£30,000-£32,000 per annum
Mon-Fri, 9am-5pm | Hybrid | Regular UK travel
25 days holiday + bank holidays | Cash Health Plan | Free Parking | Stunning Offices
Are you the go‑to person when something needs sorting - whether it's a spreadsheet, a system tweak or figuring out why a gadget isn't behaving?
Do you enjoy a role that blends office life with getting out on the road to meet customers?
Looking for a company where people actually stay because they love the team and the culture?
If that sounds like you, keep reading…
We're partnering with an established and highly respected manufacturing and distribution company to find the newest member of their Tools & Support Team. This is a business known for its incredibly low staff turnover, friendly culture and beautiful office environment.
This role is perfect for someone who enjoys problem solving, variety and learning new things. You'll be supporting customers over the phone, coordinating repairs and (with full training) carrying out hands‑on installations and troubleshooting visits across the UK. No previous experience in this industry needed, just a technical mindset and a willingness to learn.
What you'll be doing
* Using your technical instincts to help diagnose customer issues over the phone
* Logging cases, raising tickets and keeping everything organised in the system
* Coordinating engineer visits and arranging product returns
* Visiting customer sites nationwide to carry out installations and on‑site troubleshooting (company van provided; approx. one overnight stay per month)
* Maintaining spreadsheets and keeping track of key data
* Supporting company events with setup/breakdown a couple of times a year (time off in lieu provided)
What we're looking for
* Someone naturally technical- maybe you've built PCs, love sorting out systems, or have worked in a tech‑focused environment
* Comfortable using a helpdesk or ticketing‑style system
* Confident Excel skills
* A friendly, reassuring phone manner
* A full UK driving licence (regular travel required)
* Willingness to stay away overnight occasionally
Apply Today!
Don't miss out on this fantastic opportunity to become part of a great team with lots of opportunity to learn. Interviews are being held w.c 30th March with a 2 stage interview process.
We can't wait to meet you!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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