If you're CeMAP qualified, with a passion for mortgage administration and arrears, who wants to work for a purpose-led organisation that's community based, then this could be the opportunity for you
We're looking for an Advanced Mortgage Administrator to join the Lending Team at Marsden Building Society. Reporting to the Mortgage Administration and Arrears Manager, this is an exciting opportunity for a professional with proven experience of working within mortgages and insurance to join our team.
Supporting all aspects of mortgage completions, post administration and arrears, the successful candidate will have a focus on providing first-class, customer centric service. With an in-depth understanding of complex legislation around mortgage regulation (including MMR and MCD), the successful candidate will work with their team to ensure service standards are met and policy and procedure is followed.
With their own mandate, the successful candidate will sanction complex decisions, escalating to the Mortgage Administration and Arrears Manager when necessary, and adhering to due diligence procedures. Possessing excellent relationship building skills, the Advanced Mortgage Administrator will be the primary point of contact on arrears queries and forbearance cases – supporting more junior colleagues with complex cases and escalating queries where necessary.
With an eye for detail the successful candidate will ensure all systems are up to date and accurate. They will provide support to the Mortgage Administration and Arrears Manager to help collate and review management information and assistance in the preparation of regulatory reports in a timely and accurate manner. Where necessary, they will strive to provide meaningful data insights and recommend case specific actions to the Mortgage Administration and Arrears Manager.
Here at the Marsden, working together is part of our core values, and the Advanced Mortgage Administrator will work cohesively with colleagues from across of the organisation.
So, what's in it for you?
Rated 'outstanding' for employee engagement (Best Companies 2023), we're a progressive organisation that values individuality and diversity. We're signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We're an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we're always looking for ways in which we can better support our communities.
This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part time arrangement. While the successful Advanced Mortgage Administrator will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren't restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live.
In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, Simply Health cover, and discounted memberships.
Apply today
Please read through the full job description available via the careers page on our website - Careers with the Marsden | View Our Vacancies | Marsden Building Society. If this sounds like the perfect role for you, then we hope you will apply by sending an application form (also available on our website) through to
Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly.
Job Type: Full-time
Pay: £27,723.00-£30,801.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Gym membership
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Sick pay
* Work from home
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Nelson BB9 7NJ