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About Castore
Castore exists to make athletes better. Our ethos is built on BETTER NEVER STOPS, a core philosophy that drives us daily. We utilize advanced engineering and unique technical fabrics to create the highest quality sportswear for athletes demanding the best. Our passion for innovation results in products with specialized features to optimize athletic performance in all conditions.
The founders aim to establish Castore as a globally respected brand known for its commitment to engineering top-quality sportswear, continuously seeking innovation and performance enhancement.
In a market dominated by mass-market brands, Castore aspires to be a premium alternative, the brand of choice for discerning athletes who demand excellence.
The Role
As a Store Manager, you will inspire your team to embody the Castore customer and brand vision. Your focus will be on delivering excellent service and sales, ensuring the customer remains central to all we do. You will empower your team with the necessary knowledge and support, fostering an environment of continuous learning and growth. Your responsibilities include managing store operations both front and back of house.
Responsibilities
Developing the best
* Guide and coach the team to prioritize the customer at all times.
* Ensure operational readiness of the sales floor to maximize customer experience and sales.
* Provide training to meet service expectations and offer regular performance feedback.
* Adapt to the changing retail environment by proactively responding to customer needs.
Driving results
* Prioritize service as the key KPI, maximizing customer satisfaction in every interaction.
* Ensure operational efficiency in stock flow, returns, and achieving ‘All Sizes Out’ targets.
* Train and manage the team to deliver service excellence and performance management.
Operational
* Adhere to company policies and procedures.
* Maintain accurate documentation and HR records.
* Manage administrative tasks including cash handling and delivery paperwork.
* Ensure health & safety policies are followed, escalating issues promptly.
Commercial
* Work towards sales plans and KPIs with a focus on service quality.
* Build a confident, customer-focused team through clear goals.
* Maintain knowledge of the marketplace and competitors to inform decisions.
* Identify and implement opportunities to increase sales and improve business results.
Future Focus
* Encourage continuous improvement and innovation within the team.
* Support multi-channel development and understand its commercial impact.
Skills & Qualities
* Experience in supervisory or management roles in customer-facing environments.
* Ability to thrive in a sales-driven setting.
* Excellent communication skills, both written and verbal.
* Problem-solving initiative.
* Strong decision-making and interpersonal skills.
* Adaptability and time management.
* Team player with a passion for the brand.
What We Offer
* Opportunity to collaborate with global sporting partners.
* Career development within a fast-growing, high-energy brand.
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