Job Summary
To deliver a robust quality claims handling service to Minster clients, to assist Fee Earners to generate fee income and contribute to the general success of the department.
To assist in the handling of a portfolio of claimant serious injury claims.
Core Responsibilities
* Assist lead file handlers in the progression of their serious injury caseload.
* Produce standard free form letters to progress cases using the case management system (ProClaim).
* Utilise the telephone as your first method of contact.
* Deal with telephone enquiries wherever possible and take detailed telephone messages to be immediately communicated to the Fee Earner.
* Achieve KPI’s on a monthly basis as agreed with your line manager.
* Maintain and update the case management system.
* Ensure filing systems and other information systems are maintained to the firm’s standards.
* Where appropriate, schedule appointments for the Fee Earner.
* Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc.
* Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties.
* Mail sorting.
* Perform to a high level in a target orientated environment.
* To undertake any other tasks as deemed relevant and reasonable by the business.
Key Performance Indicators
Your KPIs and objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against the paralegal progression matrix and identify any areas for development and/or required support.
Person Specification
Essential
* Experience assisting or dealing with personal injury cases.
* Commitment to delivering excellent client care for each of our clients.
* Excellent communication skills, both verbally and in writing.
* Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care.
* Competent working with a case management system and good knowledge of Excel and Word.
* Good attention to detail and strong organisational and time management skills.
Desirable
* An understanding of serious injury or multi track personal injury cases would be advantageous.
* Maintains a positive attitude, self-motivated and uses own initiative.
* Team player who acts as a role model to your colleagues.
* Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.
* Takes opportunities to develop and stretch yourself in line with the Paralegal Progression Programme.
Personal Development
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law. This is achieved through training, development and working in line with the Paralegal Progression Programme.
Our Paralegal Progression offering is a structured programme that is designed to guide colleagues from new to role to ready for more through competency-based knowledge and tasks being displayed for a consistent period of time.
Travel
Our clients are based throughout England and Wales and there will be a need for regular travel, for example to undertake meetings with clients and conferences with the multi-disciplinary teams of experts and counsel.
This role is based in our Wakefield office.
Equal Opportunities
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
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