Overview
This is a great opportunity to join an expanding team working for a lifesaving organisation. The Donor Records Department is responsible for maintaining the NHSBT Donor/Donation database, capturing and updating demographic and clinical data. As well as the laboratories and collection teams, Donor Records has a very specific role supporting the Clinical Support Team through the referral of Donor Health Checks requiring their attention, enabling them to ensure the safe release of blood products.
You will play an active role in developing best practice in a department committed to team working and continuous improvement, being a key part of the blood supply chain from donor to patient.
Main duties
* To be responsible for managing the national donor safety checks from blood donor sessions, updating and maintaining donors details to ensure the continuous improvement in the quality of the donor database.
* To liaise with other departments and key stakeholders and external organisations.
* To maintain records and collate and present data and statistics.
* To be a critical safety check within the blood supply chain.
* Develop and maintain relationships with colleagues, including internal stakeholders & external organisations.
* Liaise and communicate effectively with colleagues and other departments, outside agencies and professional bodies, in a mature and professional manner.
* Record or communicate sometimes difficult information by telephone, email or paper correspondence, always ensuring confidentiality of information.
* Act as first point of contact for a range of queries from managers and staff (both telephone- and e-mail-based)
* Act as last line of defence by checking donor safety checks and highlighting errors to management teams, Clinical support teams and Quality Assurance departments while keeping blood supply safe and removing risk to patients.
You will be required to undertake occasional travel to any NHSBT sites to meet the requirements of the post (notice will be given).
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you\'ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we\'ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Details
Date posted: 29 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year
Contract: Permanent
Working pattern: Full-time
Reference number: 007741
Job locations: Bristol Filton; Northway; Bristol; United Kingdom; BS34 7QH
Job description and responsibilities
You will be required to undertake administration and clerical duties in support of Donor Records. In return you will receive fantastic NHS employee benefits, as well as being part of a life-saving organisation.
What we offer:
* NHSBT promotes flexible working opportunities where the role will allow.
* 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
* NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
* We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
Person Specification
Qualifications — Essential
* Willingness to learn new skills as changes to software and processes are developed/implemented
* NVQ 3 or equivalent qualification/experience
* Demonstrates commitment to own continuous learning and development
Experience — Essential
* Standard Keyboard skills or equivalent qualification/experience
* Effective written skills
* Knowledge of standard office equipment
* Proven experience of communicating effectively, using a variety of methods, including a professional telephone manner.
* Demonstrate knowledge of excellent Word Processing skills
* Working knowledge of computer software packages e.g. Microsoft Office or similar
Employer details
Employer name: NHS Blood and Transplant
Address: Bristol Filton, Northway, Bristol, United Kingdom, BS34 7QH
Employer's website: https://www.nhsbt.nhs.uk/ (Opens in a new tab)
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