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Job Description - Housing Management Coordinator (25724)
Job Description
Darlington - Hybrid working between Darlington and home.
Permanent, full time (37.5 hpw)
Salary £25,838 per annum, great benefits including Health Cash Plan
Home, a place where you belong
This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property expert, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move to maintain and sustain accommodation!
Typical day as a Housing Management Coordinator
* Supporting customers with mental health and complex needs.
* Ensuring that our 15 customers' properties are homes they can be proud of, engaging and involving them in their tenancies.
* Assisting customers with housing benefit claims, ensuring these are received on their rent accounts.
* Issuing and signing warning letters and notices when needed, including attending court if necessary.
* Preparing properties for new tenants and turning around vacant or void properties within set timescales.
* Ensuring health and safety compliance and maintenance standards are met.
Working here means making a difference in our customers' lives while being part of one of the UK's top ten Great Places to Work!
You bring
* Experience managing a housing management caseload and overseeing landlord duties.
* Knowledge of re-letting, rent collection, and tenancy action.
* Leadership qualities to guide and support colleagues.
* The ability to work independently and positively influence diverse backgrounds.
* A proactive, organized, and can-do attitude.
* Confidence in collaborating with colleagues and external partners.
Note: Due to current sponsorship limits, we cannot offer sponsorship to external candidates for this role. This is under regular review.
Our team
You’ll join Kim and the Darlington STEP team, who are passionate and supportive.
Bring your unique skills and experience to deliver excellent service for our customers. Our diverse team is here to support your growth and success.
Job details
* Monday to Friday, 9am-5pm
* Based at our Darlington service, with travel around properties.
* Using technology for support plans, benefit claims, and tenancy sign-ups.
* A vehicle insured for business use is required; mileage paid.
* An Enhanced DBS check is required; we cover the cost.
A place where you belong
We celebrate diversity and support all colleagues to be their authentic selves through various networks and initiatives.
What’s in it for you?
* 34 days leave (including bank holidays and a
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