Overview
Are you an enthusiastic and talented Electrical Supervisor? Join a dynamic and growing team. As a Supervisor for our Electrical team, you will manage day-to-day operations to deliver a high-quality fault rectification, maintenance and home improvement service. This includes electrical response repairs, voids, installations, electrical testing and handling complaints.
You will work collaboratively within and across the business and be the first point of contact for electrical-related queries for our customers. You will also manage third-party suppliers and contractors to deliver outcomes for our customers. You will deliver end-to-end people management — ensuring we have the right people, in the right place, doing the right job, to exceed our customers’ expectations every day.
This role is field-based across Exeter and the surrounding area and is offered on a full-time, permanent basis, working 40 hours per week.
For further information about this opportunity, and LiveWest, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
Responsibilities
* Manage day-to-day operations of the Electrical team to deliver fault rectification, maintenance and home improvement services.
* Coordinate electrical response repairs, voids, installations, electrical testing and handling of complaints.
* Act as the first point of contact for electrical-related queries from customers.
* Manage third-party suppliers and contractors to deliver customer outcomes.
* Provide end-to-end people management — ensuring the right people are in the right place, doing the right job.
* Work in collaboration across the business and in customers’ homes as required.
Qualifications
* Essential: Core apprenticeship 2360 parts 1 & 2 or equivalent (NVQ 3, City and Guilds); Test and Inspect (2391 or equivalent); AM2; 18th Edition (BS7671 Electrical Wiring Regulations).
* Desirable: EV (Electrical Vehicle Charging Points) within last 5 years; PV (Photovoltaic) within last 5 years; EESS (Electrical Energy Storage Systems) within last 5 years; Micro Wind Turbines; CIH Level 3 in Housing Maintenance and Asset Management.
* Experience: Post-qualification experience; supervisory experience; managing teams in a domestic environment; management of external contractors; experience working in customers\' homes; proven ability to diagnose complex problems and implement solutions; working knowledge of health and safety legislation; ability to recruit, manage and develop colleagues; understanding of KPIs; strong computer literacy to extract data; full UK driving licence.
Benefits
* Company Van with fuel card for work-related travel
* Full Kit: Uniform and PPE supplied
* Generous Annual Leave: 26 days + bank holidays, rising to 30 days with service; option to purchase up to 5 extra days
* Pension Contributions: Up to 9% employer contributions
* Health Benefits and Perks: Health care cash plan, virtual GP, discounted gym memberships, Blue Light Card discounts
* Learning and Development: Ongoing personal and professional growth opportunities
* Family Support: Policies to help balance work and family life
* Wellbeing: Mental health support, enhanced sick pay, wellness campaigns, free flu jabs
* Smarter Travel: Cycle to Work and Car Benefit schemes
* Volunteering: Up to four paid volunteering days per year
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Our values guide everything we do, and collaboration is at the heart of LiveWest. We serve 80,000 customers with a team of 1,800 colleagues.
Inclusion at LiveWest: We foster an inclusive and diverse workplace. We are Inclusive Employers, a Disability Confident Employer, and signatories of the Armed Forces Covenant. We are committed to equal opportunity and aim to eliminate discrimination and promote diversity.
Join us in our mission to create vibrant and inclusive communities. Learn more about Inclusion at LiveWest on our website.
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