Position Overview
The Assistant Manager is second in command to the Store Manager and assists the Store Manager with all everyday activities. He/she should be capable of looking after the store when the Store Manager is absent. Therefore he/she is responsible for maintaining sales performance, profitability, customer satisfaction, merchandising standards, store operations and training and development across the entire store.
Job Description
* Ensuring the store exceeds the profitability expectations and exceeds all KPI targets by driving sales and motivating the team
* Setting the overall store sales plan yearly/monthly/daily and by individual and department
* Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
* Analysing sales across all departments and categories in order to improve on current average basket, conversion and overall sales
* Identify strengths, weaknesses and training needs of the team, ensuring all staff complete training as per company guidelines and providing ongoing development and coaching
* Network, recruit, hire and retain high quality management and associates to fill store profile and support succession planning.
* Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
* Meet or exceed profitability expectations in sales, payroll and shrink conversion
* Create and execute strategies to maximise store sales and minimise expenses
* Maintain high communication levels with every team member and carry out personal appraisals on a regular basis
Additional duties and responsibilities
* Participating in and attending all store meetings and other related functions
* Performing housekeeping and maintenance duties as required
* Willing and being available to travel and work from different locations when necessary
* Maintaining standards in line with the requirements of the job and any policies currently in place
* Assuming and completing other duties as assigned by management from time to time
* Working any additional hours as to the requirements of the job
* Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Staff Uniform
Store Discount
Monthly Target Bonus
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