Pear Recruitment Head of Property Management Chelsea Bridge
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Salary - £35,000 £45,000 (Depending on Experience) + Performance related bonus
Working hours: Monday Friday 9am 6pm (1 day work from home)
A prestigious Estate Agency renowned for its exceptional service to a high-net-worth international clientele, based in the heart of Chelsea, are seeking a dedicated Head of Property Management to join their dynamic team.
Imagine working in an environment where your expertise is valued and your professional growth is encouraged. This role offers the chance to manage an exclusive portfolio of 30 properties, allowing for a varied and engaging workload. With the support of two experienced administrators handling rent chasing and renewals, your primary focus will be on managing the Property management team and supporting where needed. This structure ensures that your skills are utilised to their fullest potential, fostering a sense of accomplishment and professional satisfaction.
The ideal candidate will be experienced in Property Management, showcasing a keen eye for detail and a proactive approach to problem-solving. Strong organisational skills, coupled with the ability to communicate effectively with both clients and colleagues, are essential. The role demands a high level of professionalism and the capacity to manage multiple tasks.
*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.
Strategic Responsibilities:
Develop and implement the overall property management strategy for the business
Drive client satisfaction, retention, and long-term revenue growth
Advise directors on departmental budgets, staffing, and operational efficiencies
Establish KPIs and performance standards for the property management team
Operational Responsibilities:
Oversee day-to-day management of the existing managed portfolio
Ensure smooth rent collection, arrears control, and landlord payment processes
Manage maintenance and repairs, ensuring quality standards and cost efficiency
Handle tenancy renewals, rent reviews, and deposit returns
Improve internal systems to enhance communication and responsiveness
Minimise void periods and accelerate property relets
Compliance and Legal Responsibilities:
Maintain full compliance with UK lettings and property management legislation
Oversee deposit protection, safety certification, and statutory document renewals
Keep up to date with new regulations such as the Renters Reform Bill and Building Safety Act
Manage service charge and freeholder queries, and assist with legal proceedings when required
People Management Responsibilities:
Lead, train, and motivate the property management team
Set measurable objectives and conduct performance reviews
Recruit and develop team members to ensure consistent service quality
Resolve escalated landlord and tenant issues with professionalism and diplomacy
Client Relationship Responsibilities:
Act as senior point of contact for key landlords and portfolio clients
Provide strategic guidance to landlords to maximise returns and asset performance
Build strong relationships with contractors, suppliers, and partners
Represent the agency professionally in all disputes and formal proceedings
Financial and Reporting Responsibilities:
Monitor departmental profitability and ensure cost control
Approve major works, contractor invoices, and expenditure
Provide regular performance, arrears, and compliance reports to directors
Identify and grow new revenue streams including maintenance projects, furniture packs, insurance products, and related services
If you are interested in this Head of Property Management role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.
Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.
Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.
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