Are you a strong communicator with an interest in Highways? If so, this role may be for you! We are looking for a Highways Customer Communications Officer to join our team in Skipton (Area 5) and Kirby Misperton (Area 4).
The Service
With over 9,000 km in length and 1,497 bridges, North Yorkshire has one of the longest road and bridge networks of any highway authority in the country. Our highway infrastructure is therefore paramount to our success.
Our ambition is to ensure that North Yorkshire is a place with a strong economy and a commitment to sustainable growth that enables our residents and visitors to fulfil their ambitions and aspirations.
We want North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit.
Delivering the right transport infrastructure is critical to achieving our ambition, and that’s where you come in.
The Role
As our Communications Officer, you will take a lead role in all tasks related to communication and the political process. You will spend time in the Skipton and Kirby Misperton offices undertaking the following duties:
* Providing advice, guidance, and support in response to telephone queries, including those from Members.
* Briefing the Area Manager and Area Management Team as appropriate on relevant matters.
* Managing routine and non-routine correspondence on behalf of the Area Manager/Area Management Team.
* Collating and coordinating information, conducting research and analysis on a range of issues and casework.
* Leading on specific matters at an appropriate level and preparing comprehensive reports.
* Representing the Service at Corporate and Directorate Communications Meetings and taking a lead role in implementing actions arising from those meetings.
* Establishing effective communication with colleagues, external agencies, and Authority partners.
* Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments.
The nature of this role does allow a degree of flexibility with regard to home working, but the needs of the service may require some concentrated periods of office working. Also some evening and weekend working will occasionally be required.
Skills and Experience
This role is ideal for someone who thrives in a customer-focused environment, brings strong administrative and communication skills, and is ready to grow professionally.
* Have experience working in a busy, high-performing, customer-oriented setting.
* Have a solid understanding of administrative policies and procedures.
* Have a proven ability to stay productive under pressure.
* Be skilled in influencing, persuading, and negotiating in various situations.
* Have experience in highway design and public engagement.
* Possess strong written and verbal communications skills.
* Be willing to travel across the county.
What can we offer you?
In addition to your salary, North Yorkshire Council offer a range of great benefits to help you financially and make life a bit easier.
Benefits
* A local government pension scheme with 18.1% employer contribution
* Salary sacrifice schemes
* Employee discount benefits including shopping, supermarkets, gym discounts and more!
* Travel loans
* Health Assured – confidential help and support for your wellbeing
Contact
For further information about the role please contact Richard Marr on 07730 498831.
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