We're excited to be recruiting 3 x Rent Recovery Officers in Warrington on behalf of our well-established social housing client on a minimum 6 month contract. You'll be working within their Ie Maximisation team, responsible for managing your own caseload of customer accounts to ultimately minimise arrears and maximise ie for the group.
We are looking for candidates with a strong background in Rent/Ie Recovery within social housing, with a good knowledge and understanding of housing legislation and best practice.
Key responsibilities:
1. Monitor a caseload of tenant accounts, applying policies to maximise rent collection and minimise arrears
2. Identify early signs of arrears and take early intervention to support tenancy sustainment by offering practical financial guidance
3. Liaise with customers via phone, email and home visits to discuss accounts and agree realistic repayment plans
4. Assist with Housing Benefit and UC claims,pleting benefit calculations where required
5. Provide advice and signpost to internal and external teams for welfare, employment and wellbeing services
6. Prepare and service legal notices, representing the organisation in court where required
7. Ensure all customer contact and notes are consistently updated within the QL housing management system
What you'll need to succeed
8. Proven experience in ie management/rent collection within social housing or similar environment
9. Strong understanding of welfare benefits, UC and Housing Benefit processes
10. Knowledge of legal frameworks relating to tenancy arrears and eviction processes
11. Confidentmunicating with tenants in sensitive situations, with a proactive, customer-focused approach
12. Ability tomute to Warrington a minimum of 2 x per week
What you'll get in return
13. Weekly pay
14. Option to be paid PAYE or Umbrella
15. Hybrid working
16. Minimum 6 month contract