We are looking for an Order Processing Manager responsible for overseeing the end-to-end order management process within a high-volume optical manufacturing environment. This role ensures that customer orders are accurately entered, processed, and fulfilled in alignment with production capabilities, quality standards, and delivery timelines. The manager will lead a team focused on order accuracy, customer satisfaction, and continuous process improvement., Order Management & Fulfilment
Order Processing
* Oversee the daily processing of customer orders recieved
* Ensure timely and accurate entry of orders into internal systems.
* Monitor order flow and proactively resolve bottlenecks or delays.
People Management
* Manage and develop a team of order processing operatives and administrators.
* Set performance goals, conduct regular reviews, and provide coaching and training.
* Identify, arrange and evaluate training for new and existing staff including reviewing and maintaining department training plans and records. Work with other internal departments to develop a training roadmap for the team to ensure the team are able to meet their targets
* Action daily management queries and provide support for the team to achieve operational success
* Monitor time, attendance and punctuality to ensure compliance with Company Procedures, and liaise with the HR department as appropriate
Customer & Stakeholder Communication
* Resolve order-related issues and elevate complex cases as needed.
Process Improvement
* Identify inefficiencies in the order processing workflow and implement improvements.
Reporting & Analysis
* Generate and analyze order processing metrics (e.g., order accuracy, turnaround time).
* Provide regular updates to senior management on performance and trends.
Compliance & Quality
* Ensure adherence to company policies, industry regulations, and quality standards.
* Maintain accurate documentation and audit trails for all processed orders.
Qualifications
* Proven experience in order processing or supply chain management, ideally in a manufacturing or optical industry.
* Strong leadership and team management skills.
* Strong problem solving skills
* Solid experience with order processing software and Microsoft Office with the ability to learn and adapt to any software changes.
* Excellent organizational and problem-solving abilities.
* Strong communication and interpersonal skills.
* Solid experience in a fast paced, manufacturing environment
* Attention to detail and commitment to quality.
* Ability to organise, prioritise & deliver whilst making decisions under pressure to achieve business KPI's
* Experience in optical manufacturing or healthcare-related industries would be an advantage
* If you've worn a pair of glasses, we've already met.
Company Overview
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
Benefits
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
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