Role Description
Role Title
:
Credit Collections Manager
Reports To
Team Leader
Company Description
Baker Ing International is a leading global provider of receivables management solutions, specializing in high-value and sensitive accounts. With expert credit professionals skilled in multiple time zones and languages, we deliver effective cash collection services worldwide. Our core services include First
Party Collections, Debt Recovery, and Legal Services, all focused on exceptional customer service and value-added experiences. Our global team offers deep sector insights and effective strategies to manage complex receivables, ensuring successful outcomes for our clients.
Role Description
This is a full-time remote role for a Credit Collections Manager. The Credit Collections Manager will be responsible for managing daily credit operations, overseeing the debt collection process, and ensuring timely collections from clients. Key tasks include maintaining accurate records of all collections
activity, analysing credit information, negotiating payment plans, and working closely with the finance team to manage financial risks
The ideal candidate will be based in UK or Europe in order to support CET/GMT working hours.
You will be part of a highly experienced global collection team, but will be responsible for your own portfolio of debtor's covering English speaking markets for various clients. An additional European language spoken would be advantageous
Key Responsibilities
Management of case portfolio
* Optimise cash collection in your ledger for debtors based in English speaking countries and European countries for aged debts
* Deal with complex queries and disputes in order to bring to a satisfactory conclusion
* Agree settlements and payment plans within then parameters set by the client
* Ensure all updates are logged in a timely manner on our case management system
* Ensure where appropriate the escalation of cases to legal department at the end of process.
Target Driven:
* Expected to achieve targets in terms of revenue, call volumes and account penetration.
* 80% minimum against revenue target
* Maintain 1 hour of calls per day
Contractual Compliance:
* Adhere to country-specific legal and financial regulations.
* Proactively alert management to any potential compliance issues.
.
Quality Assurance:
* Continuously provide the highest quality of service delivery.
.
Qualifications
* A minimum of 8 years' experience in B2B debt collection or credit control
* Strong Analytical Skills and proficiency in Finance
* Excellent negotiation and communication skills
* Ability to work independently and remotely with minimal supervision
* Experience in using collections management software is a plus
* Must have working knowledge of Microsoft Office
Remuneration Package
* Base Salary: £28,000-£30,000 per annum
* Competitive commission package
* Team Performance Bonus if target is achieved monthly