Receptionist ***luxury hotel***
Incredible benefits
We are looking for
an enthusiastic Receptionist to join our family on a full-time
basis. We are looking for someone with previous hotel receptionist experience
with excellent communication skills and strong attention to detail who
enjoys delivering personalised service to guests. This position reports to the Front of House Manager.
Location: The Chesterfield Mayfair Hotel
Employment type: Full-time
Working pattern: Shift work 5 days on 2 days
off
Salary: £25,397 per annum + service charge
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Chesterfield Mayfair Hotel part of Red Carnation Hotels is a four star boutique hotel based in the heart of exclusive Mayfair. Some of its features include 107 bedrooms as well as 7 different events spaces, a Butler’s Restaurant, a Terrace Bar and a Conservatory where we offer our guests a welcoming, friendly atmosphere and exquisite food and drink.
Key
Responsibilities of a Receptionist:
* Checking
in and out guests while delivering outstanding levels of service.
* Managing
requests and creating memorable experiences.
* Compiling
guests accounts and fulfilling administrative duties as well as ensuring
the reception area is clean and tidy at all times.
* Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
What are we looking for?
* Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
* Strong communication skills, both verbal and written, with a friendly and professional demeanour.
* Excellent attention to detail and organizational skills.
* A passion for hospitality and delivering outstanding guest experiences.
* Ability to manage multiple tasks effectively while maintaining high service standards.
What's in it for you?
* Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
* Professional,
award winning learning and development opportunities from day one.
* Fantastic
recommend a friend and family bonus scheme worth up to £600.
* Enhanced
paid maternity leave & paternity leave.
* 50%
off on food and 25% off on beverages in any Red Carnation Hotels F&B
outlets.
* Discounted
accommodation rates at Red Carnation Hotels worldwide.
* Two
paid volunteering days each year, because we care about our community.
* Access to immediate Employee Assistance Programme, because we care about
our employees.
* Vibrant
hotel recognition events every month and hotel-based incentives (Employee
of the Month / Manager of the Quarter).
* Social
and team building events per hotel.
* Global
Employee Appreciation Party, where we get to celebrate our incredible
teams.
* Free
meals on duty.
Red Carnation Hotels is an Equal Opportunities
Employer. We celebrate diversity and are committed to creating an inclusive
environment for all employees.
We electronically scan and store a copy of your
passport/visa and/or ID card to gain a clear indication of the authenticity of
the document and establish the ‘Right to Work’ in the UK