Patient Care Representative for Express Care - Front Desk
MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our new Express Care team in Middleton, MA. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.
What We Offer:
* Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
* Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.
Primary Duties & Responsibilities:
* Provide excellent customer service to all patients, families, and caregivers
* Professionally greet patients and visitors as they arrive to the practice
* Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary
* Perform insurance eligibility and collect all patient co-payments and outstanding balances
* Understand various aspects of medical insurance to provide accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification
* Collect necessary patient signatures on required documents ahead of their appointment
* Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
* Answer phones, schedule appointments, and manage online portal messages. Efficiently escalated questions or issues to appropriate clinical resources, as appropriate
* Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary
* Track patient medical records for all alerts including quality measures and communicate to provider as appropriate
* Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
* Schedule appointments in accordance with office scheduling policies using our EMR, Athena
* Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate
* Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
* Understand and maintain HIPAA regulations and patient privacy protocols
* Other duties as assigned by managers and leads
Pay Range:
$19/hr - $22/hr; commensurate with experience
Minimum Requirements:
* High School diploma or equivalent
* 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
Key Competencies and Skills:
* Strong interpersonal, time management, and organizational skills
* Outstanding customer service skills, positive attitude, and professional appearance
* Knowledge of medical terminology, procedures, diagnoses, and health insurance
* Efficient problem solver
* Adaptable, flexible, and reliable
* Ability to multitask in a fast-paced office environment and work either independently or as part of a team
* Excellent verbal and written communication skills
* Knowledge of computer and relevant software applications
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