Security Systems Remote Technical Support Engineer - Belfast (Office Based)
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
Key Responsibilities
* Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
* Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
* Prioritise workload to ensure contractual deadlines are met.
* Handle customer calls with professionalism, meeting internal service standards.
* Support the Service Scheduling team when required.
* Deliver accurate, timely information to engineers and customers.
Essential Requirements
* Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
* Strong customer focus and excellent telephone manner.
* Team player with strong interpersonal and communication skills.
* Ability to prioritise and manage workloads effectively.
* General fire systems knowledge with Network/IP-based product experience.
Desirable Skills
* Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
* Experience with Cash4Windows.
* Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
* Remote programming experience for enterprise-level access control systems.
Benefits
* Competitive salary with structured shifts.
* Office-based role with opportunities to develop technical expertise.
* Flexible working requests considered from day one.
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